Tenant Management Essentials
Tenant selection is the most consequential decision a landlord makes. A good tenant pays consistently, maintains the property, and renews. A poor tenant creates financial loss, property damage, and months of stress. Systematic screening reduces the risk of the latter.
Credit check is the foundation of financial screening. A credit report reveals payment history, outstanding debts, prior collections, and prior judgments. Equifax and TransUnion both serve Canadian landlords. Consistent credit check policies applied to all applicants avoids human rights issues.
Screening and Placement
Employment and income verification confirms the applicant can afford the rent. The conventional benchmark is that housing costs (rent) should not exceed 35% of gross monthly income. Request pay stubs, employment confirmation letters, or recent tax returns.
Rental history verification requires actually calling previous landlords. References provided by applicants are often coaches or friends. Call the landlord listed on the lease, not just the number provided. Ask specifically about payment history, notice given, and property condition at vacating.
Retaining Quality Tenants
Identity verification is a basic protection against fraud. Request government-issued photo ID and verify that the name matches the credit application. Application fraud is a documented risk in tight rental markets.
Human Rights Code compliance governs what screening criteria you can apply. You cannot discriminate based on prohibited grounds including race, place of origin, source of income, family status, gender identity, or disability. Apply consistent, objective criteria to all applicants.
Trust your systematic process, not your gut. Subjective impressions create human rights risk and often reflect bias rather than accurate prediction. Objective criteria — credit, income, rental history, references — are legally defensible and empirically more predictive.