Contact Us
Let's discuss your property management needs
Service Area
Kitchener · Waterloo · Cambridge · Guelph & Surrounding Areas
Get in Touch
Service Area
We serve 24 communities across Ontario:
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Quick Response
Emergency maintenance? Call us immediately at (519) 500-1699. We offer 24/7 emergency response for urgent property issues.
Our Companies
Contact Form
Service Area Map
Google Maps embed would appear here, showing 24 service communities across Ontario.
Interactive map showing service areas: {areas}
Hours & Response Times
Office Hours
Monday – Saturday: 7AM – 7PM
Sunday: By appointment only
Consultation Response
We guarantee a response to all property management inquiries within 2 hours during business hours.
Full quotes delivered within 24 hours.
Emergency Contact
For urgent property maintenance emergencies, call us directly — 24/7:
(519) 500-1699Frequently Asked Questions
How quickly will I get a quote?
For most property management and service requests we respond within 2 hours by phone or email. A full written proposal is typically delivered within 24 hours for standard requests.
Is there a charge for estimates?
All consultations and estimates are completely free with no obligation. We take the time to understand your property's needs before presenting any proposal.
What areas do you serve?
We serve condo corporations, property managers, and commercial clients across 24 Ontario communities including Kitchener, Waterloo, Cambridge, Guelph, Stratford, Woodstock, Brantford, Hamilton, Burlington, and more.
What to Expect After You Submit
Submit Your Request
Fill out the form above or call (519) 500-1699 to discuss your property.
We Call Within 2 Hrs
A property management specialist calls to learn about your portfolio.
Free Consultation
We review your property's needs and present a custom management proposal.
Management Begins
Sign your agreement and hand off the day-to-day — we handle the rest.
Why Landlords Choose D&D Property Management
No Obligation Consultation
Free property management consultations. Understand your options before you commit.
Local & Fully Insured
Waterloo Region based, fully licensed and insured for full-service property management.
Owner Satisfaction Guarantee
We protect your investment as if it were our own. Your satisfaction is our standard.
More Frequently Asked Questions
What is your management fee structure?
Our management fees are based on a percentage of monthly rent collected, typically ranging from 8–12% depending on portfolio size and service level. There are no hidden fees — our full fee schedule is disclosed upfront in your management agreement. Volume discounts are available for owners with multiple properties.
How do you handle maintenance requests?
Tenants submit maintenance requests through our dedicated contact line or online portal. We triage each request, dispatch our trusted in-house trade network for standard repairs, and escalate urgent or emergency issues immediately — 24/7. You receive a notification and approval request for any repair above your pre-approved threshold.
How are tenants screened?
We conduct a thorough multi-step screening process including credit check, employment and income verification, rental history, and personal references. All screening is done in compliance with Ontario's Human Rights Code. You receive a full screening summary before any tenancy is approved.
How often do you inspect the property?
We conduct a move-in inspection (documented with photos), semi-annual routine inspections during the tenancy, and a thorough move-out inspection. Additional inspections can be scheduled upon request or if a concern arises. All inspection reports are shared with you.
What happens if a tenant doesn't pay rent?
We follow Ontario's Residential Tenancies Act strictly. If rent is overdue, we issue the required notices, file with the Landlord and Tenant Board if necessary, and manage the full N4/L1 process on your behalf. Our goal is always to resolve situations early before they escalate to formal proceedings.
Can I still access my own property while it's under management?
Yes — you own the property and retain full access at all times. We simply ask that you coordinate with us for any planned visits during a tenancy so we can provide the required 24-hour notice to the tenant as required by Ontario law. For vacant properties, you can access anytime. We believe in transparency and welcome owners who want to stay closely involved — we'll keep you informed every step of the way.
Property Management Coverage Across Ontario
We manage residential and commercial properties across 24+ Ontario communities.
Managing a property outside these areas? Call (519) 500-1699 — we may still be able to help.
What Property Owners Are Saying
"I handed my three Waterloo units over to D&D two years ago and haven't had to deal with a single tenant call since. Vacancies are filled fast, rent arrives on time, and maintenance is handled without me lifting a finger. Total peace of mind."
"D&D manages six of my Kitchener rental properties and the professionalism is night-and-day compared to my previous manager. Detailed monthly statements, proactive maintenance, and their tenant screening has been excellent — I haven't had a problem tenant yet."
More Questions About Getting Started
How quickly will someone follow up after I submit this form?
You'll receive a response within 2 business hours during office hours (Monday-Saturday, 7AM-7PM). If you submit after hours, we'll call first thing the next morning. For urgent property matters, calling (519) 500-1699 directly is always the fastest route.
Do you manage properties outside Kitchener-Waterloo?
Yes - our service area covers 24+ Ontario communities including Cambridge, Guelph, Elmira, Fergus, New Hamburg, Stratford, Woodstock, Brantford, Hamilton, and Burlington. If your property is in a community not listed, call us and we'll confirm whether we can accommodate.
What's the minimum property size you manage?
We manage single-unit rentals (one-bedroom condos, basement suites) all the way up to large multi-unit portfolios. There is no minimum property size. Many of our best long-term clients started with a single property and grew their portfolio with us over time.
Can I switch to D&D mid-tenancy?
Absolutely. Mid-tenancy transitions are routine for us. We work with your existing tenants professionally, review current lease agreements, and ensure the handoff doesn't disrupt the tenancy. Most transitions complete within 2 weeks with minimal friction for both you and your tenants.
Do you offer month-to-month management contracts?
Yes. While most clients prefer annual agreements for better pricing, we do offer month-to-month arrangements for owners who want flexibility while they evaluate the service. After the first 90 days, the vast majority of month-to-month clients convert to annual agreements.
What Landlords Say After Reaching Out
"I submitted the form on a Tuesday evening and had a call from D&D by Wednesday morning. Within two weeks my Waterloo duplex was fully onboarded. The process was faster and smoother than I expected."
"I'd been self-managing two Kitchener rentals for four years and was burnt out. One phone call to D&D changed everything. Their free consultation gave me a clear picture of what professional management could do - I signed within the week."
Ready to Hand Off the Day-to-Day?
Whether you own one rental unit or a growing portfolio across Waterloo Region, D&D Property Management handles everything on your behalf — qualified tenant placement, rent collection, maintenance coordination, routine inspections, and full LTB compliance. Our goal is simple: maximize your investment returns while eliminating the stress of being a landlord. Get started with a free consultation today.
Free consultations • No obligation • 24/7 emergency response • Mon–Sat 7AM–7PM
Our Response Promise to You
Every owner deserves a timely, professional response — we guarantee it.
More Property Management Questions
Is there a setup fee to onboard a new property?
We charge a one-time onboarding fee that covers property inspection, photography, listing creation, initial marketing, and lease template preparation. This fee is clearly disclosed upfront before you sign anything. For owners adding a second or third property to an existing account, a reduced onboarding rate applies. We believe in complete transparency before any engagement begins.
How do you handle security deposits under Ontario law?
We follow the Residential Tenancies Act precisely. Under Ontario law, landlords may collect a last month's rent deposit only — no additional security deposit is permitted. We hold deposits in a dedicated trust account, track interest owing annually, and apply or return funds strictly according to LTB rules. Our owners are protected from compliance risk because every deposit transaction is documented and auditable.
Can I terminate the management agreement if I'm not satisfied?
Yes. Our agreements include a mutual termination clause with reasonable notice. We ask for 60 days written notice so we can transition tenant communication, keys, and documentation cleanly without disrupting your tenants. If there are active repairs or open LTB matters, we coordinate a structured handoff. We prefer owners stay because they're happy — not because they feel locked in.
Do you provide monthly financial statements?
Yes — every owner receives a detailed monthly statement that includes rent collected, management fees deducted, any maintenance invoices, and the net amount deposited to your account. Statements are delivered by the 10th of each following month. You can also access your owner portal at any time for real-time transaction history, inspection reports, and document storage.
Getting Started — Common Questions
How quickly will you respond after I submit the contact form?
During business hours (Monday–Saturday, 7AM–7PM) you can expect a call or email back within 2 hours of submitting the form. Forms submitted on evenings or Sundays are responded to first thing the next business morning. If you have an urgent situation, calling (519) 500-1699 directly is always the fastest path to a live person.
Do you manage properties outside the Kitchener-Waterloo area?
Our primary service area covers 24 communities across Waterloo Region, Wellington County, and southwestern Ontario — including Cambridge, Guelph, Elmira, New Hamburg, Stratford, Woodstock, Brantford, Hamilton, and Burlington. For properties outside these communities, call us directly and we'll let you know whether we can accommodate your location or refer you to a trusted partner.
What is the minimum number of units you manage?
We work with single-property owners as well as portfolio investors. There is no minimum unit requirement — whether you have one condo, a duplex, or a 40-unit building, we offer management services tailored to your scale. That said, pricing and service structure do vary by portfolio size, so we encourage you to reach out for a customized quote based on your specific situation.
Can I switch to D&D while a tenant is already living in the property?
Yes — mid-tenancy transitions are something we handle regularly. Once you sign with us, we introduce ourselves to the tenant, update all contact information in the lease record, and take over day-to-day communication and maintenance coordination immediately. The process is seamless for both you and your tenant. We'll guide you through the transition steps and handle the paperwork on your behalf.