D&D manages all 12 of my rental units in Waterloo. Professional, transparent, and they treat my properties like their own. Best decision I made as a landlord.
Jennifer L.
In our clients’ words
Client testimonials
Feedback from clients of D&D Property Management.
Client feedback
As an out-of-province landlord, I needed a reliable team on the ground. D&D's monthly reports are detailed and their communication is excellent.
Michael T.
They screened tenants thoroughly for my duplex. Found great tenants who pay on time and take care of the property. Worth every penny of the management fee.
Karen S.
I was drowning in tenant calls and maintenance requests. D&D took everything off my plate. Now I just check my monthly statement. Life-changing.
Robert P.
Burst pipe at 2 AM and D&D had a plumber there within 90 minutes. They handled everything and kept me updated. That's the kind of service you pay for.
Amanda B.
Their financial reporting is top-notch. Every month I get a clear breakdown of income, expenses, and maintenance. Tax season is a breeze now.
David W.
D&D manages all 12 of my rental units in Waterloo. Professional, transparent, and they treat my properties like their own. Best decision I made as a landlord.
Jennifer L.
As an out-of-province landlord, I needed a reliable team on the ground. D&D's monthly reports are detailed and their communication is excellent.
Michael T.
They screened tenants thoroughly for my duplex. Found great tenants who pay on time and take care of the property. Worth every penny of the management fee.
Karen S.
I was drowning in tenant calls and maintenance requests. D&D took everything off my plate. Now I just check my monthly statement. Life-changing.
Robert P.
Burst pipe at 2 AM and D&D had a plumber there within 90 minutes. They handled everything and kept me updated. That's the kind of service you pay for.
Amanda B.
Their financial reporting is top-notch. Every month I get a clear breakdown of income, expenses, and maintenance. Tax season is a breeze now.
David W.
I've used other PM companies in KW. D&D is hands-down the best. They actually care about the properties they manage and it shows in the results.
Susan N.
D&D helped me with a difficult tenant situation. They handled the entire process professionally and within the legal framework. Saved me so much stress.
Paul K.
The inspection reports are incredibly detailed with photos and recommendations. I always know the exact condition of my properties. Great peace of mind.
Lisa H.
"As an out-of-province landlord, I needed a reliable team on the ground. D&D's monthly reports are detailed and their communication is excellent. Highly recommend."
Michael T.
"We brought D&D in specifically for reserve fund planning and vendor management. Devon identified three areas where we were significantly overpaying and restructured our maintenance contracts within the first quarter. We saved over $18,000 in the first year alone while actually improving service quality."
Brian Worthington
"D&D Property Management transformed how our condo board operates. Previously we had six different contractors for basic maintenance, and none of them coordinated with each other. Now one call to D&D handles everything, and the quality is genuinely better across the board."
Richard Alderman
"D&D manages all 12 of my rental units in Waterloo. Professional, transparent, and they treat my properties like their own. Best decision I made as a landlord."
Jennifer L.
"Our 48-unit townhouse complex had been self-managed for years. D&D transitioned us smoothly to professional management without any service disruption. Six months in, everything runs like clockwork."
Karen Reynolds
"Managing a 12-unit retail plaza is complex. D&D has been our single point of contact for eighteen months now. Their teams did an outstanding job on two unit refreshes for new tenants, and their exterior maintenance keeps the plaza looking sharp every season."
Linda Morrison
"I own five units across two buildings and managing vendors independently was eating up my time. D&D handles everything now. The reporting system gives me full visibility without having to be involved in every small decision."
Thomas Nguyen
Condo boards & reserve planning
"D&D Property Management transformed how our condo board operates. Previously we had six different contractors for basic maintenance—none of them coordinated with each other. Now one call to D&D handles everything, and the quality is genuinely better across the board. The transparent reporting alone was worth the switch."
Richard Alderman
"As an investor with properties across Kitchener and Cambridge, I needed a management partner who understood the full property lifecycle. D&D's network model is exactly that—they're proactive, organized, and their subsidiary companies actually know what they're doing. My reserve fund has never been in better shape."
Jennifer Huang
"Our commercial plaza required everything from parking lot maintenance to interior unit preparation for new tenants. D&D coordinated their commercial, exterior finishing, and interior services teams seamlessly. The multi-trade project management was impressive—no delays, no finger-pointing, and under budget."
Marcus Osei
Property inspections
"Our board had been struggling with deferred maintenance for years before we engaged D&D. They came in, did a thorough property assessment, and built us a preventive maintenance plan that actually made sense financially. Devon's communication throughout the onboarding was exceptional—he kept everyone on the board informed and comfortable with every decision."
Patricia Leblanc
Maintenance & coordination
"I own five units across two buildings and managing vendors independently was eating up my time. D&D handles everything now—maintenance scheduling, vendor relations, and tenant communication. The reporting system they use gives me full visibility without having to be involved in every small decision. This is exactly what professional property management should look like."
Thomas Nguyen
Maintenance & coordination
"Our community had chronic issues with inconsistent grounds maintenance and delayed repairs. Since D&D took over coordination, everything runs on schedule. The snow removal through their D&D Snow Services team has been particularly reliable—not a single liability issue this past winter. Our residents noticed the difference within the first month."
Sandra Castillo
Condo boards & reserve planning
"We brought D&D in specifically for reserve fund planning and vendor management. Devon's operational knowledge was immediately apparent—he identified three areas where we were significantly overpaying and restructured our maintenance contracts within the first quarter. We saved over $18,000 in the first year alone while actually improving service quality."
Brian Worthington
"Managing a 12-unit retail plaza is complex—tenant turnover, unit refreshes, exterior upkeep, and compliance requirements all at once. D&D has been our single point of contact for eighteen months now. Their Interior Services team did an outstanding job on two unit refreshes for new tenants, and their exterior maintenance keeps the plaza looking sharp every season."
Linda Morrison
"I've worked with three property management firms in Waterloo Region over the past decade. D&D is categorically different. The network model isn't just a marketing concept—it's functionally real. When I needed exterior finishing work and interior renovation on the same building, their teams coordinated internally without me ever having to get involved. That level of integration is rare."
Anand Patel
Condo boards & reserve planning
"Our 48-unit townhouse complex had been self-managed for years, and we finally reached the point where it wasn't sustainable. D&D transitioned us smoothly from self-management to professional management without any service disruption. Their onboarding process was thorough, their communication with residents was professional, and six months in everything runs like clockwork."
Karen Reynolds
Maintenance & coordination
"When a pipe burst in our building last winter, D&D had their response team on-site within the hour. The emergency was contained, repairs were scheduled immediately through their network, and the entire remediation was managed without me having to coordinate a single contractor. That kind of responsive, accountable service is exactly why we renewed our management agreement without hesitation."
Diane Tremblay
"Transitioning from self-management to D&D was the best business decision I made this year. They took over full management of my 14-unit mixed commercial building — tenant communications, maintenance scheduling, vendor management, and monthly reporting. Within three months, two units that had chronic maintenance complaints were resolved. Professional management pays for itself."
Harvey Beaumont
Maintenance & coordination
"Burst pipe at 2am on a Sunday. D&D had a crew on site within the hour, water shut off, and a plumber coordinated before I even finished my coffee. That's the service level you can't put a price on."
Marcus T.
Maintenance & coordination
"We've had D&D on emergency retainer for three years. Every incident — flooding, lockouts, vandalism — handled immediately with full documentation for our insurers. Invaluable."
Condo Corp 147
Maintenance & coordination
"Fire suppression triggered in one of my units. D&D coordinated the cleanup, the restoration contractor, and the insurer — I barely had to make a single call. Portfolio management done right."
Sarah D.
Rent collection & reporting
"D&D's monthly financial reports are clear, itemized, and arrive on the 1st without exception. My accountant specifically commented on the quality of the year-end package — exactly what's needed for tax preparation."
David K.
Rent collection & reporting
"We manage a mixed-use portfolio and the NOI reporting D&D provides covers all the metrics our analysts need. The transparency is exceptional — nothing is buried or summarized away."
Investment Holdings Ltd.
Rent collection & reporting
"The reserve fund analysis and operating statement D&D prepares for our AGM is the most professional presentation we've ever had. Owners ask fewer questions because the reports answer them proactively."
Helen R.
Tenants & leases
"D&D caught an error in my old lease template that would have made a key clause unenforceable at the LTB. Their RTA compliance review alone has been worth the management fee ten times over."
Robert A.
Tenants & leases
"Renewal negotiations are handled professionally and on schedule. I've never missed a renewal window since switching to D&D and my average tenancy length has increased significantly."
Patricia N.
Tenants & leases
"The lease documentation package D&D prepares for our commercial tenancies is thorough — permitted use, escalation terms, NNN provisions, everything documented clearly. Our lawyers are impressed."
Commercial Realty Group
Property inspections
"D&D's move-in inspection reports are thorough — timestamped photos of every surface, appliance condition documented, even smoke detector test results recorded. When tenants moved out, the documentation was bulletproof."
James V.
Property inspections
"The mid-tenancy inspections caught a slow leak under the kitchen sink that the tenant hadn't reported. D&D had it repaired before any structural damage occurred. That inspection paid for itself many times over."
Gordon P.
Property inspections
"We use D&D for inspection services on over 40 units. The consistent format and digital delivery makes managing our records system straightforward. The inspection quality is reliably excellent."
First National Holdings
Maintenance & coordination
"I live two hours from my Kitchener properties. D&D handles every maintenance call, coordinates every trade, and I get a summary report each month. It's completely hands-off and my properties are better maintained than when I was doing it myself."
Elena T.
Maintenance & coordination
"D&D's preventive maintenance scheduling has dramatically reduced our emergency repair spend. When you catch HVAC filters, caulking, and minor repairs on schedule, you don't get the expensive failures later."
Mark S.
Maintenance & coordination
"The vendor network D&D uses is excellent. Every trade they send is vetted, properly insured, and priced fairly. I've never had a quality issue or an inflated invoice in three years of using their maintenance program."
Angela R.
Rent collection & reporting
"Before D&D, I was chasing rent on the 5th, 8th, and 12th of every month. Now it hits my account on the 1st, every month, without a single call from me. The automated system is exactly what I needed."
Susan B.
Rent collection & reporting
"D&D's arrears management is professional and escalates appropriately. When a tenant fell behind, they issued N4 notices correctly and on time without us having to prompt them. LTB process was handled flawlessly."
Chen Investment Group
Rent collection & reporting
"The tenant portal reduces payment friction significantly. Tenants pay online, get digital receipts, and we get instant notifications. Late payments have dropped to near zero since implementing D&D's collection system."
Roger T.
Tenants & leases
"D&D's tenant screening process found an undisclosed prior eviction that the applicant hadn't mentioned on their application. That one check probably saved me $30,000 in losses and months of LTB proceedings."
Caroline V.
Tenants & leases
"The screening reports D&D provides are detailed and defensible under the Ontario Human Rights Code — credit, reference, employment, all documented. Our approval process is faster and our tenant quality is measurably higher."
Greenfield Property Corp.
Tenants & leases
"First time renting out a property and I had no idea how to screen applicants properly. D&D guided me through the whole process, ran a thorough check, and found us a tenant who has been perfect for two years."
Mike H.
Maintenance & coordination
"D&D's vendor network covers everything — plumbing, electrical, HVAC, general contracting, cleaning. Every trade is pre-vetted, insured, and priced within market. I've never had a problem with any vendor they've sent."
Keith D.
Maintenance & coordination
"The vendor management function alone is worth the fee. Coordinating multiple trades, verifying insurance, and managing invoicing used to take 20% of my time. D&D handles it completely."
Meridian Property Group
Maintenance & coordination
"For our strata, D&D manages seven ongoing service contracts — landscaping, snow removal, cleaning, HVAC maintenance, elevator servicing, pest control, and security. Every contract is documented and renewal dates are tracked proactively."
Andrea L.