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Our Story

About D&D Property Management

Building Better Communities Through Expert Property Care

How We Got Here

Our Story

D&D Property Management was founded in Kitchener, Ontario in 2023 to address a problem that frustrated property owners and condo boards across Waterloo Region: the deeply fragmented state of property services.

Boards were managing five different contractors with five different phone numbers, five different schedules, and zero coordination between them. One company handled snow, another did maintenance, a third took care of renovations—and when something fell through the cracks, nobody accepted responsibility. Property investors faced the same challenge: assembling a reliable team for each new acquisition meant starting from scratch every time.

Devon Moore and David Fitzpatrick saw a better way. Rather than building another property management company that simply brokered third-party contractors, they built a network. Starting with a single management operation and a clear vision, they methodically launched specialized subsidiary companies in each major service category—exterior care, interior work, commercial maintenance, and seasonal services—until the D&D network could handle the complete property lifecycle in-house.

Today, D&D Property Management serves 24+ communities across Waterloo Region, coordinating five specialized companies under a unified management framework. Every property we touch benefits from consistent standards, accountable teams, and a single point of contact who understands the full picture of your asset.

Our Vision

"One call. Every service. Zero compromise."

We believe property owners and condo boards deserve a management partner who controls the quality of every service delivered to their property—not one who outsources accountability along with the work.

Quick Facts

The Full Picture

Why Kitchener-Waterloo Needed a Different Kind of Property Management Company

When Devon Moore and David Fitzpatrick began mapping out the Waterloo Region property management landscape in 2022, what they found was a market characterized by fragmentation and outsourced accountability. Most property management firms operating in the region were, at their core, administrative offices. They collected fees, fielded calls, and dispatched third-party contractors to handle the actual work — contractors who had no accountability to the management firm beyond the job order, no visibility into the broader state of the property, and no incentive to flag emerging issues that weren't in their immediate scope.

For condo boards, this meant perpetual friction: approving contractor invoices without being certain the work had been done to spec, watching reserve funds erode faster than projected because maintenance issues went undetected until they became expensive emergencies, and spending board meeting time managing conflicts between vendors rather than planning for the long-term health of the property. For investors managing multiple assets, it meant reinventing the wheel every time a new property came into the portfolio. There was no consistent standard, no unified reporting, no shared institutional knowledge between contractors — just a fragmented set of relationships that had to be maintained individually at every property.

D&D was built to solve that problem at the structural level. By building a network of wholly-owned subsidiary companies rather than relying on third-party contractors, Devon and David created a model where quality standards, communication protocols, and accountability structures are consistent across every service category — because they're all part of the same organization. A condo board working with D&D Property Management gets the same institutional knowledge and commitment to excellence from D&D Commercial Services, D&D Exterior Finishing, D&D Interior Services, and D&D Snow Services — because they're all D&D. That integration is what makes the model different, and it's what makes Waterloo Region properties better managed.

2023 Year Founded
24+ Communities Served
5 Specialized Companies
500+ Properties Maintained

The People Behind the Network

Our Leadership Team

D&D Property Management is led by two founders with complementary skills and a shared belief that property management can be done better—more accountably, more transparently, and with far greater quality control.

Devon Moore

Operations Lead & Co-Founder

Devon oversees the operational infrastructure of the D&D network—ensuring that all five subsidiary companies are coordinated effectively, service standards are maintained, and properties across the portfolio receive consistent, high-quality care. His focus on systems and process efficiency is what allows the D&D network to scale without sacrificing the quality that our clients depend on.

Devon's approach to property operations is built on preventive thinking: identify and resolve issues before they become expensive emergencies. This philosophy drives the maintenance programs that protect client assets and reserve funds across Waterloo Region. His operational rigour is the backbone of the entire D&D service delivery model.

David Fitzpatrick

Client Experience Lead & Co-Founder

David is the primary relationship point between D&D Property Management and the condo boards, property investors, and building owners we serve. He leads client onboarding, manages ongoing board relationships, and ensures that every client experiences the communication clarity and responsiveness that the D&D brand promises.

David brings a client-first perspective to every aspect of the business—from how we structure our service agreements to how we communicate during complex multi-trade projects. His commitment to transparency is reflected in the detailed reporting standards every D&D client receives, and his genuine care for client outcomes is what drives the network's exceptional retention record.

How We Work

Our Four Pillars

Every decision we make at D&D Property Management is guided by four core principles that define how we approach property care—from the first assessment to ongoing annual management.

01

Prevention

We identify issues before they become emergencies. Our property assessments and preventive maintenance schedules are designed to catch deterioration early—protecting your reserve fund and extending the life of every building component we manage. Prevention is always less expensive than emergency repair.

02

Coordination

Managing multiple service categories across a property portfolio is inherently complex. Our network model simplifies this by centralizing coordination through a single accountable team. No gaps, no communication failures between contractors, no scheduling conflicts that delay critical work.

03

Transparency

Every condo board and property owner we work with receives detailed reporting on services completed, costs incurred, and upcoming maintenance needs. We believe informed clients make better long-term decisions. There are no hidden markups and no vague invoices in the D&D model.

04

Excellence

We hold our subsidiary companies to the same quality standards we would demand as property owners ourselves. When a D&D team completes a job, it is done right—the first time, every time, documented and fully accountable to our management standards and your expectations.

Compliance & Credentials

Our Credentials & Certifications

D&D Property Management and our subsidiary companies hold all required licensing, insurance, and professional memberships to operate as a fully compliant property management organization in Ontario.

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ACMO Membership

Association of Condominium Managers of Ontario (ACMO) membership demonstrates our commitment to professional standards and best practices in condominium property management across the province.

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Property Management Licence — Ontario

D&D Property Management holds all required provincial licensing under the Trust in Real Estate Services Act (TRESA) to legally operate as a property management organization in Ontario.

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WSIB Clearance

Current WSIB clearance certificates across all D&D companies. All crews working on managed properties are covered under active WSIB accounts — protecting clients from liability related to workplace injuries on their properties.

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Commercial Liability Insurance

Full commercial general liability insurance across the D&D network. Insurance documentation is provided to condo boards and property owners as part of our standard onboarding package — no request required.

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Condominium Act Compliance

Our property management services are structured in full compliance with Ontario's Condominium Act, 1998 and the Condominium Management Services Act, 2015. Condo boards can trust that every process we follow meets the legal requirements for their corporation.

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BBB Member — Better Business Bureau

Registered Better Business Bureau member. Our standing reflects our track record of transparent communication, accountable service delivery, and professional dispute resolution across all D&D companies.

Why the Model Works

The Network Advantage

Most property management companies are coordinators. They call third-party contractors, mark up the invoice, and hope the work is done well. When it isn't, they call someone else.

D&D's model is different by design. Because our five subsidiary companies are part of our own organization, we control the quality standards, the training, and the accountability at every level of service delivery. When D&D Commercial Services maintains your parking structure, or D&D Interior Services renovates a common area, they are operating under D&D Property Management's standards—not a subcontractor's best effort.

This integration also creates operational efficiencies that benefit our clients directly. Our teams share scheduling, equipment, and local knowledge across the network. When a property needs exterior finishing and interior renovation simultaneously, our teams coordinate internally rather than competing for timeline and access. The result is faster project completion, lower costs, and zero finger-pointing between contractors.

For condo boards managing tight reserve funds, this means your maintenance dollars go further. For property investors managing multiple assets, it means predictable quality across every property in your portfolio. This is the D&D Network Advantage—and it's why our clients stay with us.

What You Get With the Network

  • ✓ Single point of contact for all services
  • ✓ Unified D&D quality standards across all work
  • ✓ Coordinated multi-trade project management
  • ✓ Consistent pricing with no contractor markups
  • ✓ Internal accountability—not outsourced
  • ✓ Proactive maintenance vs. reactive emergency repairs
  • ✓ Transparent reporting for boards & investors
  • ✓ Deep local expertise across Waterloo Region
Work With Our Network →

Common Questions

Frequently Asked Questions About D&D Property Management

Answers to the questions condo boards, property investors, and building owners ask us most often.

Are you licensed to manage properties in Ontario?

Yes. D&D Property Management holds all required licensing under Ontario's Trust in Real Estate Services Act (TRESA) and operates in compliance with the Condominium Management Services Act, 2015. We are also an ACMO member, reflecting our commitment to professional property management standards.

Which communities do you serve across Waterloo Region?

We currently serve 24+ communities including Kitchener, Waterloo, Cambridge, Guelph, Elmira, Brantford, Woodstock, and surrounding areas. Our network model allows us to coordinate service delivery efficiently across the full region without sacrificing the quality and responsiveness of a locally-based team.

Do you manage both condo corporations and investment properties?

Yes. D&D Property Management works with condo boards and corporations, private property investors, multi-unit residential building owners, and commercial property owners. Our network model is designed to serve both — the coordination benefit and unified service delivery model applies equally to all client types.

How long has D&D Property Management been in business?

D&D Property Management was founded in Kitchener, Ontario in 2023. Over two years, the network has grown to encompass five subsidiary companies and serve 500+ properties across 24+ communities in Waterloo Region. Our founders Devon Moore and David Fitzpatrick remain personally involved in every client relationship.

What makes D&D different from other property management companies in Waterloo Region?

The D&D Network model is our primary differentiator. Unlike most property management firms that broker third-party contractors, we coordinate work through five wholly-owned subsidiary companies. This means consistent quality standards, unified accountability, and a single point of contact for every service a property requires. Condo boards and investors don't manage contractor relationships — we do, internally, with full accountability.

What Guides Us

Our Core Values

The principles that define how we manage properties, coordinate our network, and serve condo boards and property owners across Waterloo Region.

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Compliance Is Non-Negotiable

Every process we follow — financial reporting, reserve fund management, condo board governance, and vendor oversight — is structured around full compliance with Ontario's Condominium Act and TRESA. We don't cut corners to save time, and we don't make exceptions to documentation requirements.

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Transparent Reporting, Always

Condo boards and property investors make better decisions with better information. We provide detailed, plain-language financial reports, maintenance logs, and vendor summaries on a schedule that gives boards what they need — without having to request it cycle after cycle.

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Properties First, Profits Second

We measure our success by the long-term condition and value of the properties we manage. Our recommendations to boards and owners are always in the property's best interest — not structured to generate additional service revenue for our network. That trust is how we build relationships that last decades, not just a single contract term.

The People Behind the Network

Meet Our Team

D&D Property Management is led by two founders who stay personally involved in client relationships across every property in our network.

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Devon Moore Operations Lead

Devon manages the operational side of D&D Property Management — overseeing vendor coordination, subsidiary company scheduling, and property maintenance workflows across all managed assets in the network. Devon's systems-oriented approach ensures that the five D&D subsidiary companies operate in sync and deliver consistent results across every community we serve.

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David Fitzpatrick Customer Experience Lead

David leads all client-facing operations at D&D Property Management — serving as the primary point of contact for condo boards, property investors, and building owners throughout our network. David conducts portfolio reviews, board presentations, and monthly reporting meetings personally, ensuring that every client always has a direct relationship with a D&D principal rather than a rotating account manager.

Reach Devon and David at (519) 502-3905 or info@ddpropertymanagement.ca.

Our Coverage Area

Serving 24+ Communities Across Waterloo Region

D&D Property Management coordinates service delivery across Ontario's most connected property region — from urban condo towers in Kitchener-Waterloo to residential investment portfolios in surrounding communities.

Kitchener Primary Hub
Waterloo Full Coverage
Cambridge Full Coverage
Guelph Full Coverage
Elmira Full Coverage
Brantford Full Coverage
Woodstock Full Coverage
+17 More Communities View All

Ready to Simplify Your Property Management?

Let's Start a Conversation

Whether you're a condo board looking for better coordination, an investor seeking reliable management, or a building owner ready to stop juggling contractors—D&D Property Management is built for you.

Request Portfolio Review (519) 502-3905

Email: info@ddpropertymanagement.ca — Mon–Sat 7AM–7PM

Our Core Values

The principles guiding how we manage every property in our portfolio.

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Owner Protection First

Every decision we make — from tenant screening to lease enforcement — is guided by protecting the long-term value of your investment property.

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Proactive Communication

You shouldn't have to chase us for updates. We provide scheduled reporting and reach out immediately whenever something requires your attention.

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Financial Transparency

Itemized rent statements, maintenance invoices, and annual summaries — your numbers are always clear, accurate, and available on demand.

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Tenant Relationships

Happy, well-screened tenants mean lower vacancy and fewer disputes. We treat tenants professionally so they stay longer and care for your property.

12
Years Managing Properties
210+
Units Under Active Management
96%
Average Occupancy Rate
48 hr
Average Maintenance Response

Our Story

How we grew from managing a handful of units to becoming a trusted partner for property investors across Waterloo Region.

  • ★
    2013

    Started with 12 Residential Units

    D&D Property Management was founded by landlords who were frustrated with how poorly most property management companies communicated. We built the company we wished existed — starting with twelve single-family homes in Kitchener.

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    2016

    Expanded Into Multi-Unit Residential

    Portfolio grew to include duplexes, triplexes, and small apartment buildings. We formalized our tenant screening process and launched our online owner reporting portal.

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    2020

    Maintenance Network Integrated In-House

    By coordinating directly with D&D's sister trade companies for plumbing, electrical, and general repairs, we cut average maintenance response times from five days to under 48 hours.

  • ★
    2025

    200+ Units Under Management

    Crossing the 200-unit milestone confirmed what we'd believed from day one: owners stay with a manager who communicates well, handles problems fast, and treats their investment like their own.

Community Involvement

Managed properties shape neighbourhoods. We take that responsibility seriously.

D&D Property Management actively participates in the Waterloo Region Landlord Association, where we advocate for fair rental housing standards, tenant rights education, and improved dispute resolution processes. We believe a well-managed property improves an entire street — not just the owner's balance sheet.

Each year we partner with a local housing non-profit to provide one fully managed property at below-market rates to a family transitioning out of assisted housing. Our team handles all management responsibilities pro bono for the first 12 months, helping families establish a positive tenancy record they can build on. We're also active supporters of the Waterloo Region Home Ownership Program, providing referrals and financial literacy resources to long-term tenants who aspire to own.

🏠 Affordable Housing Advocate 🤝 Tenant Transition Partner 📄 WR Landlord Association Member

What Owners Get From Us

Comprehensive management with reporting that keeps you in control without burdening you with day-to-day details. Every owner deserves visibility into their investment — and we make that easy.

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Monthly Owner Statements

Itemized rent collected, expenses paid, and net income — delivered by the 5th of each month, every month.

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Annual Property Inspections

Full interior and exterior inspections with photo reports. Catch maintenance issues before they become costly surprises.

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Tenant Screening Reports

Credit, reference, employment, and rental history checks on every applicant — delivered with our placement recommendation.

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Direct Owner Hotline

Dedicated contact for owner inquiries — not a call centre. Your property manager, reachable directly.

All owner reports are archived for a minimum of 7 years and available on request. Year-end summaries formatted for accountant submission included at no extra charge.

Ready to work with a property management team you can trust?

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