Tenant Management Essentials
The tenant application process — from advertising to lease signing — is where the quality of a tenancy is determined. A systematic, thorough process that attracts qualified applicants, screens them rigorously, and documents everything appropriately sets the foundation for a successful tenancy.
Advertising effectively requires reaching the right audience. MLS rental listings, Kijiji, Rentals.ca, Zumper, and Facebook Marketplace each reach different renter demographics. Professional photos — properly lit, wide-angle, showing each room clearly — dramatically increase inquiry volume and quality. Dark, blurry phone photos attract fewer and lower-quality inquiries.
Screening and Placement
Application form collection should happen before showing commitment. A basic pre-screening questionnaire — move-in date, occupants, employment status, pets — allows you to identify disqualifying factors before investing time in showings. A written application form with income, employment, and previous landlord information provides the data needed for thorough screening.
Reference checks must be conducted by phone, not email. Call the employer directly (not the number the applicant provides — look it up yourself) and verify employment, position, and income. Call previous landlords and ask specific questions: payment history, condition when vacating, would you rent to them again.
Retaining Quality Tenants
Decision documentation matters for legal protection. If you decline an applicant for financial reasons, document the specific income or credit threshold they didn't meet. If multiple applications are received and you select the strongest, document why. This documentation protects against Human Rights Code complaints from unsuccessful applicants.
D&D Property Management manages the full tenant application process for our clients. Our systematic approach consistently identifies qualified, reliable tenants while maintaining complete legal compliance throughout the selection process.