What Does a Property Manager Actually Do in Ontario?

Many landlords aren't sure what to expect from a property manager. A clear breakdown of property management responsibilities in Ontario.

Property Management in Ontario

Property management is often misunderstood — some landlords expect property managers to perform maintenance themselves, while others think management is purely administrative. The reality is a comprehensive suite of services designed to protect your investment and generate consistent returns.

Tenant acquisition is typically the first visible service. This includes professional photography, listing on major rental platforms, screening applicants (credit checks, employment verification, reference checks), conducting showings, and executing lease agreements that comply with the RTA and protect landlord rights.

Key Responsibilities and Best Practices

Rent collection and financial reporting are core functions. A property manager collects rent on your behalf, deposits to designated accounts, handles late payment follow-up, and provides monthly financial statements showing income, expenses, and net distributions to you. This financial transparency is critical for investment tracking.

Maintenance coordination involves receiving tenant requests, dispatching appropriate trades, following up on completion, and maintaining records of all work performed. A well-managed property has a preventive maintenance schedule that catches problems before they become expensive — HVAC service, plumbing checks, roof inspections.

How D&D Property Management Helps

LTB compliance and procedures are specialized knowledge that most landlords lack. When rent arrears occur, when tenant behaviour violates the lease, or when a tenancy needs to end, a property manager navigates the proper processes — the right notices, timelines, and hearing preparation — to achieve the best possible outcome.

D&D Property Management provides all of these services and more across our managed portfolio in Ontario. We're transparent about our fee structure and what's included, so clients always know exactly what they're paying for and what they're getting.

Devon Moore, Operations Lead Co-Founder & Operations Lead — D&D Property Management

Devon Moore is the co-founder and Operations Lead at D&D Property Management, managing rental properties across Kitchener-Waterloo, Cambridge, Guelph and Waterloo Region.