Managing Tenant Relationships During Renovations

Completing renovations in an occupied rental property requires balancing construction access, tenant disruption, and legal obligations — planning and communication prevent conflicts.

Lease and Rental Management

Completing renovations in an occupied rental property requires balancing construction access, tenant disruption, and legal obligations — planning and communication prevent conflicts.

Entry rights during construction: Ontario's RTA requires 24 hours written notice before entering a rental unit, even for authorized repairs and renovations. Emergency repairs are an exception, but planned renovation work — however urgent it feels to the landlord — requires proper notice.

Ontario Tenancy Law

Scope of work disclosure: tenants are entitled to know what work is being done, how long it will take, and what disruption to expect. A written work schedule provided to tenants in advance of starting work demonstrates respect for their occupancy and reduces complaints and LTB applications based on interference with reasonable enjoyment.

Temporary relocation: if renovation work makes the unit uninhabitable for more than a trivial period, the landlord may be required to provide alternative accommodation or a rent abatement. The threshold for what constitutes uninhabitable conditions is practical — no running water, no heat in winter, or unsafe conditions requiring vacating are clear triggers.

Protecting Landlord Rights

Compensation for significant disruption: landlords completing major work in occupied units sometimes offer rent abatements or temporary reductions voluntarily as a relationship-building gesture. A proactive offer of a modest rent reduction during a disruptive but necessary renovation is far less costly than an LTB hearing for interference with reasonable enjoyment.

Renovation above-guideline increase (RAGI): if significant capital work creates eligibility for an above-guideline rent increase application, the renovation documentation (contracts, invoices, completion dates) collected during the work forms the evidentiary foundation of the AGI application.

Devon Moore, Operations Lead Co-Founder & Operations Lead — D&D Property Management

Devon Moore is the co-founder and Operations Lead at D&D Property Management, managing rental properties across Kitchener-Waterloo, Cambridge, Guelph and Waterloo Region.